Disinterested distracted and poor customer service
great service! love the laundry club on top of the dry cleaning.
I will never come back to max cleaners again...
I brought a long winter coat to have it dry cleaned. WHen I reviewed it at home, a button on the arm was missing, and the entire hem for the lining was destroyed. I brought it to the cleaners, a ticket was created however no one contacted me within 3-4 days as noted on the ticket provided to me. After the second call to the clearners, I was told that my coat hem was old and it was already worn out. The hem was intact when I brought it to the cleaners.
Awful Business--lose clothes, give you someone else's clothes, stains not removed and areas of men;s pants not pressed. Hard to get errors corrected and can not get management to pay for lost items.
I almost never write reviews online but let me tell you about the most inconvenient place I have ever gone for dry cleaning... I say inconvenient because this store does all the simple things WRONG. On more than one important occasion I have banked on the store hours listed online to be correct. Yes, seemingly simple but apparently not for all dry cleaners. I say important because these are things like, "well they open at 8 so I can go by before my flight to grab my business clothes for my trip"- WRONG. I arrive at the door to find them closed with different hours posted. Or "well they don't close until 2pm, so I can grab them before tomorrow's work day"- WRONG, I arrive to find they close at noon. Switching gears...I drop off about $150 in dry cleaning each time. Somewhere in the neighborhood of 40-50 pieces. They only have one person working but yet they make me (and the seven others in line) wait while they count each piece. This is time consuming and embarrassing. Just learn to count and be reliable. Side note- I even tried to contact the manager/owner to give meaningful feedback. I am not responsible for doing this but as a businessman I believe it giving a company feedback and allowing them to adjust. Nobody returned either of my two calls from the main office. After this mornings recent incident where I am leaving town yet again and they open an hour later than what is posted online. I will never come back to Max Cleaners
Max Cleaners is a US Laundry based in Little Rock, Arkansas. Max Cleaners is located at 3723 Cantrell Rd, Little Rock, AR 72202, USA.
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