SERIOUSLY?
So, again, I stress DO NOT use this dry cleaners at this location!!!!!
I have been to the other location and I must say it's very nice to just drop and go and them come back to know i can pick up my clothes right where I dropped them off at!
One way or another, hubby HAS to have a suit for conference. They shall either get his to him by noon, or they will be cutting a check for a new one.
I have used Tide Cleaners several times and have always been pleased with their service. I recently moved to where it was less convenient for me to use them, so I tried another dry cleaning service that was on my new route. I was so displeased with the other company and it made me realize that Tide is worth the drive out of my way! They are always very friendly, helpful, and I love walking into the smell of fresh laundry! I love the fact that they walk out to your car to receive your clothes and then bring them to your car when you pick up. I don't have a problem with their prices and receive great coupons! Everything I have taken there was cleaned in the way I asked and was ON TIME. I will DEFINITELY use Tide Cleaners again!
Are you KIDDING ME?
They call over there, but no resolution. Took my number, which they already have in the system and will call me.
So, I will patiently wait until 10:30 am which will have given them over an hour and a half and I will call back. If they have not found said suit and have it in their location or on its way, I shall start other recourses.
Staff and Management are so nice and go out of their way to help you!
Dropped off hubby's suit and shirt and my dress (conference gala attire) on Tuesday at 12:28pm. Was told we could pick up Wed after 5pm. We go in on Thursday morning, my dress and his shirt is ready, but not his suit. Was told it would be ready after 5pm. I left. Went to pick up this morning at 8:41 am. They rang us up to the tune of $16.22 (that's with a 25% discount for a first time customer) and I paid while they were collecting the clothes. My dress came down ok. Hubby's shirt came down okay. And they were like "okay, thank you" and I informed them the suit was missing. Not once did they check the claim check I'd given them with clearly printed 5 PIECES. So they look for it again. Oh, it's at their other store.
KNOWING we're first time customers, SEEING how upset and unhappy we are, do they make any offer of amends?
Andrew is the man if you ever need your clothes in a hurry. They offer FREE delivery, and went out of their way to make sure I was taken care of, while in town for a conference. Thanks Tide Little Rock for a great experience! Andrew and his team are doing a fantastic job!
This is yet another prime example of poor customer service. They just don't care. Which is why people have to get angry to get results, which is very, very sad.
Tide Dry Cleaners is a US Laundry based in Little Rock, Arkansas. Tide Dry Cleaners is located at 16301 Chenal Pkwy #100, Little Rock, AR 72223, USA.
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