I've been going to Banfield for almost 9 years through the care of two of my dogs. Dr. Bridges is by far the best vet we've been to, and we've tried quite a few over the years. My dog was shot in the face in a terrible accident and after critical overnight care at another facility, Dr. Bridges and Banfield nursed my dog back to excellent health through surgeries and excellent care. I would describe the office and Dr. Bridges as honest, caring, friendly, and easy to talk with (which is often not the case with other places) They show genuine concern, and ultimate respect to pets and their owners. Currently my other dog is 13 years old and has recently been diagnosed with diabetes. It is hard to find the correct insulin that will work with dogs and they've walked us through the process with great care and patience. On multiple occasions, Dr. Bridges has stayed late to talk with us about our dog's health. He is great and so is the staff!
Terrible customer service. Called to set up an appointment for my puppy Shannon would not even let me get my question out before she told me no. Everything was no with a nasty attitude. She never once addressed me as ma'am. I feel if you give terrible customer service over the phone then the face to face interaction will be just as bad if not worse.
The staff is friendly and they are always nice to my cat.
This was completely awful. My Great Dane is due for adequan shots, i called and made an appointment and brought her in, they said they have to special-order them and they couldn't give her one today. These shots are very important to get twice a week, when I made the appointment they said they would have it. It even said in her records; the vet tech read it right in front of me and she said she didn't know why they even made the appointment. I am devastated as I need to call around this area to try and find a vet that will give me the shots. Whats the point in a nationwide network of vets. This will cost, and they wont care. They really dropped the ball for my baby.
Set up an appointment, took time off from work for said appointment, got there NO RECORD of the appointment! Unbelievable, make sure you get the name of the person you are talking to, then call back and confirm! Unbelievable!!! Usually no problem, I don't know what has changed, but I see someone posted an experience similar to mine, maybe it's time to move on.
Banfield Pet Hospital is a US Veterinary Care based in Little Rock, Arkansas. Banfield Pet Hospital is located at 11400 Financial Centre Pkwy, Little Rock, AR 72211, USA.
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