UPDATE: I went back through the wash today. I spoke with Eric about the bugsplatter remaining on my bumper. He was more than accommodating and willing to fix the problem. I am very pleased with the commitment to customer satisfaction. Thank you to Mike and Eric for always providing awesome service.
Great car wash in West LR! Excellent job cleaning my truck. Definitely like having someone go over the front and back with a hand brush before I enter the wash as sometimes the automated wash doesn't quite cover those areas as well due to the size of my truck. And the free vacuums are always a plus! They offer monthly memberships at different prices levels for those families/businesses with multiple vehicles!
I’ll probably change this when I’m less annoyed. Truth it I really like this car wash. This type of car was is my preference and genesis is truly impressive. I especially love the vacuum set up (easily accessible on both sides of vehicle, no time limit) HOWEVER I went to the car wash around 650 pm tonight. Not supposed to close until 8. And cones were up in both lanes not allowing passage. I don’t know if maybe there were technical difficulties but if they had to close early there should be some explanation posted. Honestly I’ll probably try to go by in the morning but its frustrating to make a trip out of your way to find that you can’t do what you came to accomplish.
DO NOT USE!!! If you care about your cars finish go somewhere else. This care wash will damage your car with no remorse. This car wash scratched my car finish. I filled out an incident report and the owner said they were not responsible. Terrible customer service. They have a camera system that shows nothing. I know it does not happen every time but you could be the next one to get you car damaged and have to pay out of your own pocket to fix it.
CONS: I have washed the exterior of my car 3 days in a row and there are still bugs and grime on my front and rear bumpers. I would understand if my car had a build up from not being washed regularly, but this is not the case. I bought this plan because I was already spending this much per month by washing my car weekly at another comparable car wash. I just don't want to go through the wash every single day to get the same level of clean.
I purchased the $45 monthly gold unlimited wash/vacuum.
PROS:The employees are super nice and I feel safer vacuuming my car in this area compared to other car washes. I love the vacuum and compressed air. Membership price comparable for the weekly washer.
Attendant on hand did a pre-wash on the grill and lights to remove bugs, which was a pleasant surprise. The vacuums had strong suction and the concentrated air hose did a good job blowing debris out of the hard to reach areas. I canceled my membership at the "other place" and told my family members about Genesis.
Genesis Auto Wash is a US Car Wash based in Little Rock, Arkansas. Genesis Auto Wash is located at 17000 Chenal Pkwy, Little Rock, AR 72223, USA.
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