ZERO STARS!! Unprofessional
What a fabulous facial I had by Alina! I was so impressed that I've already booked another appointment. Rejuvenation is a beautiful spa and everyone there is professional, courteous and cordial. The ambiance is relaxing the moment you walk in. I highly recommend Rejuvenation for your next escape, whether for an hour or an afternoon.
Worst experience of my life!! Received a gift card LAST Christmas to Rejuvenation day spa. Life happens and I have not been able to schedule until just recently. I am a stay at home mom to a fairly new baby and my husband is in the military. I scheduled my appointment for Thursday at 430pm. I have never been more excited about a massage from pregnancy back pain, to labor pain, to just overall soreness from carrying my daughter and not sleeping- this was going to be amazing.well so i thought...Unfortunately my husband doesn't always get off when he is supposed to. I called the clinic advising them that there was a possibility that I would be about 15 minutes late at 12pm. I can't leave until he gets home because he has to watch my daughter. They said that was no problem at all and just to get here when I could. My husband texted me around 4 and said that because he is the only supervisor at work that he would be home even later than anticipated. I was of course disappointed because I knew this would affect my appointment that I had finally had the opportunity to make. Anyway, I called the Rejuvenation explained the situation and asked what I should do, I asked if I should reschedule or if they wanted me to still come in. They then told me "just get here as soon as you can." My husband finally got home and I raced to the clinic. Coming from Jacksonville to Little Rock at about 445 so I sat in a little bit of traffic and finally made it there at about 510. Immediately they asked for my name, asked if I had my gift card, and then took my gift card from me. I got on the massage table at about 515 and the massage was OVER at 530. I was STUNNED. I had no clue that my original appointment time was kept the same. They rushed me out of the room and gave me my gift card, I was completely speechless and on the verge of tears. I asked for clarification. They then told me that if I was to reschedule they would've charged me anyway so that's why they had me come in which means I am in my same appointment window. They said the employees are paid by commission and he "stood around waiting on me" so that's why I'm still charged the 95$ for just 15 minutes. I then asked why they wouldn't have told me of there policy beforehand especially when I called them twice letting them know my circumstance and the ladies at the front were so rude and unprofessional they just looked at me and said that I should've known and there was nothing they could do. I walked out after a 15 minute horrible massage I might add and cried in my car for 30 minutes. I've waited so long to have the opportunity to get away and have some mommy time with a relaxing massage and I feel like my money was just taken from me. I just wish the policy would've been made clear to me when I called them at 1pm and 4pm letting them know that I would be late. Instead they just encouraged me to quickly get there and then immediately took my form of payment before I even got my service. Overall horrible experience. I'm hoping a call to the owner will rectify it a little. Fingers crossed. So upsetting
I've always been disapppinted with prenatal massages in different locations in the past... but I had the best prenatal massage of my life with Michelle! She really listens to what you say regarding places to focus on/avoid. Definitely will be back!
I would not recommend this company to anyone after today. One year ago I bought a $100 gift card message for my wife's Xmas present who was pregnant with our first child at the time. A year later she finally has the time to use the gift card and schedules an appointment for 4:45. I usually get off of work at 4 but I had an unforeseen situation come up at work that was going to keep me later than usual. My wife called them at around noon to ask about rescheduling and they said she would be charged a fee for rescheduling but it was ok of she came in a little late. Obviously she chose to keep the appointment and come in a little late. She said she was getting a message for 15 minutes when the therapist said "ok we're done". Apparently their policy is that if you do not cancel or reschedule an appointment more than 24 hours ahead of time that you will be charged full price for missing the appointment or if you come late you will be charged full price but only provided services until the original time slot of the appointment is over. That was not explained when my wife called around noon to inform them I would be off late and she couldn't make it on time since j wouldn't be home to watch our child. She was in tears because she has waited a year to get this message done and we paid $95 dollars for a 15 minute message (it's a 40 minute drive by the way) because she was late for circumstances that were out of our control. I called to speak with the manager and that's how we found out about their real cancellation policy that we were not informed of ahead of time. She just said that it was "unfortunate" that we paid that money for the minimal service. I can't speak for how good they are at their craft but as for customer service I would not recommend this place to anybody.
Rejuvenation Clinic Day Spa is a US Hair Care Studio based in Little Rock, Arkansas. Rejuvenation Clinic Day Spa is located at 11125 Arcade Dr, Little Rock, AR 72212, USA.
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