Great local hardware store with plenty of helpful employees. One guy had lots of experience repairing old plaster walls, which our neighborhood is full of, lol. More helpful advice than This Old House. Yes, they are attentive, but I can have a sense of humor, or tell people I'm fine if I don't need help. I go here often, and usually find everything I need.
I've been coming to this store all summer for a job I've been doing. The people that try to help are annoyingly standing over you the entire time. I asked where I could find a certain drill bit, a forstner 3/4 to be exact, the older gentlemen helping me responded with what are you doing maybe I can get you the right tool, (I already had the right tool) so I had to spend 30 min explaining the wire railing, which he still didn't understand, so back to my original question!!!!! and it's this kind of customer service that makes me want to go to Lowe's!!
My husband and I visited this location in Little Rock, AR, today, and were appalled at the way the employees treated us. We were stopped no less than three times by 3 different bored employees and the third time a separate employee actually made fun of the fact that we like to "browse hardware stores." When we left a group of idle people, including an older man who I assumed was the manager, accosted us as to why we didn't buy anything. I politely said we were looking, and that it was our first time in an ACE hardware store. I can assure you it will also be our last. Shame of those men for making customers feel bad for bothering to visit their store. Every other store in this area is manned by polite employees and it's a very friendly neighborhood. I will be shopping elsewhere when I need hardware for my house. Please advise your employees to reconsider how they treat visitors to their stores in the future.
The manager is knowledgeable and the staff is helpful. They might feel overbearing if your used to wondering around in a store without anyone asking to help lol. Good people and lots of knowledge.
Bought a "Universal" Replacement Oven Knob before Christmas, found out it wasn't so universal. Took it back today, without receipt, and instead of trying to help me with exchange, offered nothing but "Can't help you without receipt". Will not return. Now I know why online gets more business.
Cantrell Ace Hardware is a US Hardware Store based in Little Rock, Arkansas. Cantrell Ace Hardware is located at 2516 Cantrell Rd Suite H, Little Rock, AR 72202, USA.
Please contact with Cantrell Ace Hardware using information above: Address, Phone number, Fax, Postal code, Website address, E-mail, Facebook. Find Cantrell Ace Hardware opening hours and driving directions or map. Find real customer reviews and ratings or write your own review.
Find Hardware Store in Little Rock