First, we were never quoted a price on our idea of the three rings, and it is sad you would lie about that. Let me also mention that you lost our quotes and had to quote the prices twice. My fiancé could not close his fingers with the first version of the ring, so we spoke to the jeweler instead of a salesmen. Lastly, you crafted a ring that would not allow my fiancé to close his fingers, and demanded we pay additional cost to fix it, and that is bad business. The cost of the ring and cost of correcting your mistake is irrelevant. A customer should receive a ring that allows them to close their fingers and that is the bottom line. I am disappointed.
Response to their response:
I have truly enjoyed getting to know this family and their wonderful store! I started shopping here due to my owning antique clocks and many of them needing repair. They carry a selection of clocks, a few antique peices, beautiful jewelry and some custome made pieces. I love their candle selection too. I recently purchased a clock and changed my mind about it. They worked with me with no problem and I ended up walking out with a fabulous ring I had been wanting in the past instead. They have a great financing plan through Wells Fargo also that worked great for me! Great store and sweet family! I will be back!
Great service. Innovative unique jewelry designs, and extensive clockworks.
I had a WONDERFUL experience! I had a platinum band engagement ring with a solitaire and had been looking at many jewelry stores for options to upgrade my setting. I am very sentimental and It wasnt until I came across Patsy, Pat and Robert at Danwerks that I felt someone understood that aspect. They were VERY creative and suggested a custom piece that would allow me to keep my ring! Robert designed a stunning setting to match my wedding band and even matched the tiny millgrain trim! Unbelieveable customer service from the entire staff and I have to mention they were the ONLY store that didnt try to sell me an expensive new setting. They sold me what they felt would make me happy. Danwerks has lots of other wonderful items in their store like beautiful hand carved knives, costume fashion jewelry, great selection of watches, clocks and many other items. I will definitely shop there for wonderful gifts and certainly more things for myself
I have trusted Danwerkes Jewelers for a long time. Through the years I have purchased earrings, bracelets and a necklace or two. About 10-12 years ago I asked Robert, Danwerkes master craftsman to make my engagement ring into a style more suitable for work.. his creation took my breath away. Yesterday, it happened again when I picked up the ring he created from antique sapphire ring and a 3 stone diamond ring. His design is spectacular!!! What a talent!! Everyone associated with the family business is smart and super honest!!
We came to the jewelry store to request a custom men's wedding band. We had an idea but the owners came up with a different way to make the ring. When we received the ring it looked rediculous, and the jeweler had to spend 7 hours fixing their mistake. The jeweler even admitted that he thought their idea was terrible and he wished he had called us. My fiancée couldn't close his fingers with the ring on after the first production. Not only did they charge us $815 for the initial ring, but then they had the audacity to charge us for the labor of fixing their mistake. Their excuse for charging extra labor was that it was costing them extra money! If they make a bad product, you pay for it! I've never had a worse jewelry experience.
My husband and I have purchased numerous pieces of jewelry and a marvelous grandfather clock from these wonderful people, and have always felt like we received great value and service for our acquisitions.
The staff of this establishment evoke the spirit of times gone by when a village store represented professional craftsmanship of the highest caliber coupled with warm friendly personal engagement of family with community.
Danwerke Jewelers And Clockworks is a US Jewelry Store based in Little Rock, Arkansas. Danwerke Jewelers And Clockworks is located at 9816 N Rodney Parham Rd, Little Rock, AR 72227, USA.
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