Our regular vet referred us to Hillcrest for treatments such as ultrasounds and surgeries. I cannot say enough good things about this business. Everyone is so nice and helpful. The vets are professional and explain everything in a thorough manner.
While there is a core of excellent doctors here, this is a practice in dire need of restructuring. When you enter the hospital, you are confronted with a confused wall of reception staff -- typically four or five -- who don't seem to have a clear idea about what is going on. During every visit or phone call, they complain about the poor quality of their computers. And in the absence of a clear manager, they are chatty and unfocused. The lack of strong management is also clear in the behavior of the vet techs, who also display a lack of attention. During the recent health crisis of my pet, I witnessed them huddled together and chatting about holiday plans while my dog, as it turns out, was dying feet away from them. Finally, staff vet Dr. Razer seems burned out and too distracted to communicate effectively with staff or clients. In my case, she preferred to discharge my dog rather than mobilize her team to provide urgent care. Maybe it's time to bring a younger vet in who still has passion for the work? Under these circumstances, it is probably misleading to call this practice a "hospital" when it is really GP-type clinic for non-emergency illnesses and injuries. I don't know if my dog would have lived. But anyone who has spent time working in a business or organization can spot breakdowns in the process of delivering professional services. I hope they can fix these shortcomings for you and your pet.
These people are the greatest, they'll go above and beyond to take care of your pet. Highly recommend.
We moved to Hot Springs a year ago and still make the drive to be able to bring out babies here. Before we even met, my husband's dog was very sick. A half dozen vet clinics and a couple thousand dollars later, nobody had any answers for him. Until he brought her to Hillcrest. Dr. Erickson diagnosed his Bella with a rare disorder and they were able to begin treatment. Flash forward 7 years and our family has grown to include 5 fur babies. There's no one I would trust more with them. Highly recommend.
While we had several positive experiences here in the 3.5 years we have utilized their care, we have also had several negative experiences. My senior cat has been treated while left in their care without my consent or knowledge (they apologized and I decided to let it go because the course of treatment made sense) but when my cat was diagnosed with generalized IBS/Possible cancer with no other option but to scope her or do more expensive testing I was forced to let it go for her well being (because really...who is going to put an old kitty through unnecessary pain?). I consented to x-rays and a blood test all came back normal...but I found out TODAY after recieving her chart in the mail that she has a nodule on her thyroid!! We were not notified of this finding and had we known we would have insisted on following up on it (older kitties have a tendency to develop hyperthyroidism/diabetes which fit her symptoms). We switched vets who immediately drew a CBC at my request and diagnosed my sweet girl with hyperthyroidism. She's now medicated, gaining weight (.5 lb in a month!) And is no longer sick the way she used to be. Three years of misery my cat endured because these doctors did not communicate effectively with us or themselves. My poor girl has a heart murmur now due to delayed treatment. To say I'm upset, disappointed and angry is an understatement.
Hillcrest Animal Hospital is a US Veterinary Care based in Little Rock, Arkansas. Hillcrest Animal Hospital is located at 2900 Kavanaugh Blvd, Little Rock, AR 72205, USA.
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