Let me begin by saying that this was one of the worst experiences we have ever endured from a bakery! On Mon. Oct. 23, 2017, My sister and I went into this bakery in hopes of finding a delicious smash cake and cupcakes/cookies for my daughter's first birthday on Sat. Oct. 28, 2017. This bakery was recommended to my sister by her manager, so we were looking forward to it! The first young lady (Lady #1) we spoke with initially was pleasant and answered all of our questions. She said that if we placed our order by Wednesday we should be good. We are aware of the tedious process and time it takes for baked goods and were respectful of their policy. After speaking with her, we decided to make a purchase in order to taste the product before we placed a big order. For starters, there was a gnat flying around in the enclosed glass where the baked goods were stored. When we asked another young lady (Lady #2) if she would please get something from the back because we saw a gnat, her response was short and annoyed. My sister wasn't quite sure she wanted to go with this bakery and wanted to check around. We just wanted to make sure that we were getting a good product for a good price. So she asked if the lady would write our order down and my sister would confirm/pay by the next day. Lady #2 said that it wouldn't really make a difference because writing the order down won't secure anything. My sister still asked her to write it down. Lady #2 was what you would call "nice nasty". We felt a little uneasy because of the vibe we were getting from Lady #2. My sister went ahead and placed an order and put down the deposit because she wanted to get something in place before it was too late. She went home, slept on it and felt that she no longer wanted to do business with a place she felt handled her poorly as a customer and proceeded to ask for a refund the next day (Tues. Oct. 24th). The lady told my sister that she could not give her a refund because she was too late. The process of making the cake had already been started. The first thought that came to mind is, why if we just placed our order on Mon. are you making fondant for a cake that is to be done by Sat. and if we just placed an order and the company is so booked, why would our order be the first on the list to be completed? Lady #2 just kept telling us that there was nothing she could do. Needless to say, we won't be back after this encounter. This little bakery should take note from other well established bakeries, because this is not how business should be conducted!
This place is amazing! By far the best customer service and quality over any other bakery that I have been to. You must try this place. They did a cake for our friends wedding and it was the best we ever had. We ordered ours from them and it was so good that everyone still talks about this cake and their service was top notch!
Been waiting to try lunch there for a long time and was not disappointed. Ribs were delicious! The treats are always perfect.
They did my cake for my wedding. It looked like the leaning tower of Pisa but worse because the layers were all crumbling together. I was very upset. They also set my cake up at 10AM for a 7:30 reception... my wonderful catering company called them and they had no remorse, nor did they offer me a discount. They promised me the icing would be totally fine and someone would be on site to fix the cake if anything happens. None of that happened. I would not recommend. Also, anytime I called she had no idea who I was. But, on the bright side it did taste amazing.
My cake was exactly what I wanted and it tasted better than any cake I have put in my mouth! From the moment I walked into this adorable bakery I had the best customer service ever. I guess it's a mother and her two daughters that run this place and it feels so cozy!! Love, Love, Love
Cupcake Factory is a US Bakery based in Little Rock, Arkansas. Cupcake Factory is located at 18104 Kanis Rd, Little Rock, AR 72223, USA.
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