Starting off by saying Holiday Inn has always had great rooms, great prices and great service. Continuing by saying I will never stay at a Holiday Inn again. I was blatantly lied to, rejected and lied to again. No one offered any sort of assistance, the manager did not pick up her phone for days. The front desk clerk did absolutely nothing to help and ignored me on several occasions. She blatantly told us our reservation had been cancelled even though it had not and was already paid for, and that there were no rooms available. Called 15 minutes later and she told me there were plenty of rooms available, not knowing it was me. That wasn't even the half of it. Luckily there was a nicer (and cheaper) Marriott next door that gladly took us in. I sent a letter to corporate and have not heard back. I will be contacting the manager shortly to notify them of the corporate letter.
My daughter and I stayed on Monday the 11th and Tuesday the 12th. The front desk clerk was a very nice man and was very helpful. The room was clean and the room service was excellent.
We stayed overnight at Holiday Inn Little Rock West- Chenal on a road trip. The room we had on the fourth floor was a 2 queen bed suite. The room was well appointed and felt luxurious. A small kitchenette was included. Breakfast in the cafe was not free, but a great value and tasty. We ordered room service for dinner which was delivered quickly. The price and good quality was comparable to a mid- range restaurant like Chili's. The staff were very friendly and helpful. I would stay here again.
We stopped there for one night and the room was very nice and clean. Hotel looks pretty good too. The parking is big and safe which was very good for us because we had a moving truck with a trailer. Also, front desk agent, Ryan, was very helpful and nice!
The hotel was very nice but I had a few issues. The lady working evening shift at the front desk was very rude. When I get to the room the toilet and shower was very nasty; had not been cleaned. So we go back downstairs, get another room. We get to a room right next door to the last one and it was filthy also. The bed was even dirty. Other staff members at the hotel was very very nice. Might be back in the future but cleaning and some hotel staff need to be taken care of. The room was very nice though and very comfortable beds.
Holiday Inn Little Rock West Chenal Pkwy is a US Lodging based in Little Rock, Arkansas. Holiday Inn Little Rock West Chenal Pkwy is located at 10920 Financial Centre Pkwy, Little Rock, AR 72211, USA.
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