I would also like to bring to your attention that the car kept telling us it needed to be serviced and that the oil was at like 3%. This is unacceptable because we could of been stranded out in the middle who knows where because the car was not being maintained properly.
On Oct 20-22 2017 We rented a car. When I picked the car up there was a strong deodorizer smell, I assumed it was because the car was just sprayed to smell good, so I drove it off the lot with no concerns. I drove the car home and it sat till the next morning. When we opened the car doors there was a horrific overwhelming odor of cigarette smoke. I did not call Alamo at that time because we were running behind and needed to get on our way. When I did call they offered to exchange the vehicle. Even though this option was provided, I did not take it because we were on a tight schedule and did not have the time for it. I did not feel it was our responsibility to correct the error of the company (I thought the cars were smokefree).
Alamo has good prices and clean cars. The representatives are very accommodating if they do not have your car selection available.
The Alamo booth was closed with a sign going to the Enterprise booth in the garage (apparently all the rental car companies are owned by 3 or 4 major companies). The employee at the booth was very friendly, and courteous. The service was also very quick, I only had to wait a few minutes while the customer in front of me finished up with his rental car transaction. The car I was assigned was having an issue with the key fab (it was a push-button start car, not a key in the ignition start). Instead of trying to troubleshoot it and me run into an issue during my trip, the representative immediately suggested to switch me to a different car. She didn't want me to end up stuck somewhere trying to get the the key fab to work - which I really appreciated considering it was SO HOT in Arkansas during my trip. Usually I stick with one rental car company because I am a "preferred" member (whatever that means), but I was very happy with the service and quality at Alamo/Enterprise. Thank you!
The last item I would like to bring to your attention is the wipers, although they worked with a lite mist or when used to clean the window with windshield fluid they did not work properly when needed. On our way home late Saturday early Sunday it began to pour and I had to pull to the right lane and slow to about 20 miles an hr on the highway because the wipers would smear and making it difficult to see the road in front of us.
The airport taxes are incredibly High! That said, renting from Alamo makes it worthwhile. Their STAFF is awesome! I rent there a lot on weekends and their prices and selection of vehicles makes it worthwhile.
Let me begin by saying it has taken me a while to write this review because I have been quit upset over my past rental and I needed to calm down and make this about the safety issues and not about my anger.
With a company as large as this having what should be a routine on how vehicles are cycled thru the system from rental returns to new rentals, this should not have happened.
Ms. Jerry at the Alamo counter in Little Rock set me up in one of the best rental cars I've ever had. The 2018 Jeep she put me in was spectacular! Checking in/out was quick and easy. I will use them on my next trip to Little Rock for sure.
Alamo Rent A Car is a US Car Rental based in Little Rock, Arkansas. Alamo Rent A Car is located at 1 Airport Rd, Little Rock, AR 72202, USA.
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