The people are great!! The service is awesome!!
I rent from this company at least 3 times a month. Their weekend rates are amazing and their service is superb! Akihsay is the best!!
I called customer service and they stated that only states that have toll roads would have remind me to take the toll service and of the penalties, and since it is a part of the rental contract they cannot do anything. The customer representative however said that they will reduce the fees to 50% which is still ridiculous.
Rates were reasonable. Car was new. No problems with checking out the vehicle or checking in the vehicle. Will definitely rent again.
I submit the necessary documents (ludriocus). No refund after almost a month. Call back again to be told they made the refund (today) and that no supervisor would call me back since they issued a refund. Great business model.
Once I arrived to the counter I was informed my vehicle was not yet ready as they had to put gas in it. 45 minutes later, the ride shows up and they inform me they had to wash it as well. We finally are able to leave after waiting an hour and a half.
I check my credit card statement the following week and notice the charge is double what is printed on my original agreement. I call the hotline to ask why and am told I kept the car another day. I laugh and say that is impossible as I was on a flight back home. I am then instructed I will have to present my gas receipt and flight iternary to prove this. Appalled by this I express I want a call from a supervisor.
Flew in for a friend's White Coat Ceremony on a Friday morning and left the very next morning (Saturday), less than 24 hours later. Computers were down so there were about 10 of us in line.
Branch is closed when I drop off the vehicle the next day. Fine by me. I follow the instructions printed on my agreement and place the keys in the lockbox in the building. No qualms here.
Careful with the hidden fees!!! I rented the car from a state which didnt have any toll roads, hence was never informed that there is 15$ penalty everytime you enter a toll road upto a maximum penalty of $90 on the entire rental period.
Do yourself a favor. Pay more money and rent elsewhere. Lazy, ill prepared and scammers at this branch.
Dollar Rent A Car is a US Car Rental based in Little Rock, Arkansas. Dollar Rent A Car is located at 1 Airport Rd, Little Rock, AR 72202, USA.
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