I have been a Dillard's shopper for many years; in fact I ran into someone recently who knew me from 20 years ago and asked if I was still helping Dillard's stay in business. LOL
THANK YOU ! Andy and Pam and Dillards, Richmond, IN for getting us back on track!!
I worked at dillard's willobrook for a year and this was what I received in compensation. I can not complain because I had to sign oblogatorily work documents in which it was agreed that I could never claim anything at all because the company reserves all the rights. the calculation of the HPS or calculation of sales to determine the commissions, is only a tool for the company and not for the employee since the calculation formula was created with the intention of never paying sales commissions. the definition SPH is hourly sales and that refers to money received per hour of work and not calculated by Dillard's, using a formula that demean the benefits of their employees. worked approximately 45 hours average and do not pay over time, because they supposedly would have commissions which affects the benefits of their workers. Of the 45 hours per week I worked I had to use at least 8 hours doing warehousing, cleaning and organization and inventory functions that were not considered as special, so these hours reduced my SPH since at that time I could not sell nothing. Unproductive meetings in which no solutions were sought for customers or those who generated ideas to improve sales and a manager chasing their employees to know if they looked at the sides or sat were the management actions that occupied. my last seven months did not reach my goals therefore the policy was to reduce my salary after three months, which I consider illegal since it demeanes my benefits and in the end the determination to end the employment relationship without paying my holiday benefit fulfilled by law . the store manager determined that he did not comply with the policies and violated the rules or regulations, but he made the decision after completing the inventory, because he did not have almost staff to help him. as reflection I have to say that the heritage of an organization is in its employees and that success is determined not only with policies or rules, it is determined with policies, rules and regulations that benefit its staff and help to achieve the objectives of the organization .
We were driving from St. Louis, MO to Dayton, OH on Friday, August 25th, 2017. My husband was to be the guest speaker at a US Navy reunion group on Saturday night. Just about halfway through our drive we realized that we had left his suit at home. After googling the nearest options for shopping, we found the Richmond, IN Dillards.
We cannot be more grateful to Andy Hansen, Department manager for stepping right up and getting us the sportcoat and shirt we would need. Andy found us a jacket, shirt and tie in about 10 minutes . He also managed to contact the seamstress, Pam and ask her to make an emergency alteration to the jacket sleeves. The entire process took about an hour and we were able to continue on to Dayton with the appropriate wardrobe!
If I could give Zero stars, I would. I went through a horrible buying experience in store, the associate was so Unknowledgeable about the items she was selling she sold me the wrong size. I called the local manager to deal with this and he basically called me a liar, and only refunded the first order after I CAME INTO THE STORE to return the items. Then I called corporate to try to fix the experience. At first it seemed as though they did fix the issue. I already had a re-order processing, and corporate Made an additional order Stating it will be "quicker, and they will be refunding the shipping, since the re-order was not shipping overnight mail like I requested." (SO they basically sent it regular mail even though they charged me for the overnight shipping) I told them I don't have any time to play with, I'm now cutting it very short on getting the items I needed for a event. She assured me the NEW order would get here sooner than the previous re-order. The previous order made it here first... but was intercepted so now I have to wait for the NEW order.... which may or may not be here tomorrow. USPS gave me the FYI on everything. I still have not heard a apology, and to top it off they were rude to me, because OF COURSE I'm going to be upset my order all screwed up AGAIN!! This is Poor customer service, this is a prime example of how NOT to take care of your customers. I willl not be shopping here again.
8/7/17 8:35pm Laura Gain and Dillard's security guard at the Longview Texas Mall accused my 16 yr old and his girlfriend of stealing cause they had a Buckles bag with blue jeans and receipt.They were yelling at them and saying they had stole merchandise from Dillard's and then has the BALLS to search his truck and did not find anything at all that belonged to DILLARD'S!!!! To falsely accuse people and search without a warrant Laura Gain and Dillard's security guard should be FIRED ON THE SPOT!!!! HUMILIATE THEM IN FRONT OF OTHER PEOPLE**REALLY***YOUR EMPLOYEES ARE ASSHOLES!!!! I will contact a lawyer in the morning and file charges no WARRANT and Harassing!!!
I am a fairly large stock holder and Dillard's stock has been on my watch list, however, the last 3 years it has certainly taken a plunge. Could some of this be policies made which are turning away your good and faithful customers? Just a thought.
The 10% discount we earn through using the Dillard's card is icing on the cake, however, once we have earned it we should be able to use what ever form of payment we wish when applying it. It was already earned!!
In the years I have faithfully shopped with you I have seen changes and understood the reason behind some of them. POP labels for one! Great idea to keep the un-honest in check, but why don't you use them for the online merchandise? The small printed receipts make it difficult for the store clerk when returning an online order. If a local clerk has time to place labels on the merchandise while a customer is waiting, why not the online folks?
Last but not least, I predict your policy for no returns on Online orders with a discount is going to hurt you badly. Feel free to check my account and see how little I have spent since this change. I have small feet and small sizes are almost impossible to find in the store. For years I have purchased online and returned the ones that didn't fit in the store. Today my order would have been $300 plus if not for this new policy. If merchandise sizes were consistent this policy would still not be what I consider a good move, but, as you well know there is not consistency even within the same brand and size.
Store clerks obviously work on commission or are in fear of their jobs if not enough sales. They have hunted me down when I move to another department to make sure they get to ring up the sale. This is not a once in awhile occurrence so the pressure put on your employees shows but not in a positive light. When I am in the women's department I shop around and only want to go to the dressing room once. Where I end up is where I want to make my purchase and not feel guilty.
Dillard S Corporate Office is a US Department Store based in Little Rock, Arkansas. Dillard S Corporate Office is located at 1600 Cantrell Rd, Little Rock, AR 72201, USA.
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