Do not shop here.. or at least not the shoe department.
My only issue with Dillards is that they either have a great sale going on or no sale whatsoever. Macys seems to have more sales going on throughout the year (especially with Ralph Lauren clothing). An employee at Dillards told me they never do sales on Ralph Lauren, which I know isn't true as I've seen them on sale before. I don't mind buying a nice shirt for $60 or even $75, but $125? It would be nice if Dillards would offer at least a 20% discount more often on RL clothing. I'm having to buy them from Macy's instead, or wait until Dillards has one of their sales going on (but then Dillards gets packed with customers). I wish they had a Macys here in Little Rock!
Big selection. Good quality. Helpful associates. Great sales in August and January, especially for men's suits. When there are no sales, the prices are usually out of my budget.
But this department is the absolute WORST department in store (not the first time they were rude but it wasn't ever so bad it made me leave immediately & not want to come back) and after today I will NOT go back to spend money there. Never had a problem in the other departments of the store but today was ridiculous. Do not waste your time.
Went shopping with my mum.. found shoes I wanted to purchase but realized they were damaged. Asked a sales associate (who at the time was talking to other staff not doing anything for at least 10 minutes) if they had another pair..which they did not.. so I asked if they could discount the pair I had tried on since the product was damaged.. sales guy stated he was not authorized to give discounts (which is fine) and acted like he could not help me in anyway (rude) & continued to try and ignore me while talking to a co worker also not doing anything work wise.. so i asked him if i could speak to the manager.. & he reluctantly called the manager.. & the manager states 10% & no return (also fine) but the sales associate did not even offer to order a new pair shipped... (i asked if that was an option & the associate did check & said 7-10 business days but his attitude was terrible ) so, not being able to trust the sales associate with his attitude & way of doing things.. i requested to speak to the manager.. when she came she stated i could either do a 10% discount no return or order a new one & have it shipped & was super professional about it .. then immediately left.. so i decided i would go ahead and order a new pair & have it shipped since i did not want to buy a damaged product for the price especially at DILLARDS.. by this time the manager had left and the guy who was supposedly helping us was GONE. After about five minutes standing at the empty register a lady who was originally talking to the sales associate prior to the manager being there offered to find our sales associate.. after a few failed attempts (another 10 minutes) she decided to try & help me but was super rude about it like she should not have to help me. I told her I wanted to order the shoes and have it shipped but she ended up just looking to see if it was available at another location then rudely asked if i was planning to go to the other location and pick up the shoes.. I was confused for a minute and she stated I told her to look up shoes and see if it was available at another location.. So I responded "I wanted to order a new pair & have them shipped to my address"..at this point i almost just called it quits (but it's really hard for me to find shoes i like) .. so she ordered the shoes & stated it should arrive within 3-5 business days (probably just ordered from the other location instead of new) & if it does not arrive within that time to call and they will track the location.. so I also made sure if there was a problem with the shoes I could return them to the same location.. which she said would be fine.
Most do not know that there is a full service salon located next to customer service. I am a licenced cosmotologist since 2003. We use all Aveda color and products. I am certified in many color lines. Certified in two different straightening and smoothing systems.
Great store! I love working with Carmen she is always so helpful and Dillards carried my favorite brands. Ted Baker Free People Lilly Pulitzer.
Rude & lazy shoe department staff.
Dillard S is a US Department Store based in Little Rock, Arkansas. Dillard S is located at 6000 W Markham St, Little Rock, AR 72205, USA.
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