My wife loves this place. Moderately expensive. She buys all our bedding here
Ordered over $10,000 worth of furniture from Pottery Barn. Every piece was delivered late, broken, or "accidentally cancelled" due to system error. All these months of payment plus interest and I still don't have all my furniture. No one can help...they just give you another 1-800 number to call and the cycle continues. Without a doubt the MOST AWFUL customer service I have ever experienced. I do not recommend buying anything from Pottery Barn.
I purchased a $200. outdoor umbrella. When i got ready to close the umbrella the lines inside the pole were stuck and I could not lower the umbrella. I went to the Little Rock store and the associate had a bad attitude and pretty much told me I purchase the umbrella as is...no warranties.
The staff is very helpful, exchanges are easy, and the selection for indoor and outdoor home is great!
I would think Pottery Barn would have better customer service especially when I spend thousands of dollars with them. I am disappointed, and I have lost my confidence in Pottery Barn.
I contacted customer service and filed my complaint. I have not heard back.
I walked and immediately saw a media cabinet perfect for our home. Priced at $999 it also had a 25% discounted furniture 'buy today' label sitting right on the top. However, the small print said the 25% only applied to in stock items and they have no 'in stock' furniture. Not only that, but to buy it, I would have also had to pay the $399 shipping fees to the store. So on the face of it, the anticipated price was $750 plus tax - reality is $1400 plus tax. How do they get away with this?
Deborah
Pottery Barn is a US Furniture Store based in Little Rock, Arkansas. Pottery Barn is located at 201 N University Ave #160, Little Rock, AR 72205, USA.
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